At Titanium Jewellery, we are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect personal information such as your name, email address, billing and shipping addresses, phone number, and payment details when you place an order, sign up for our newsletter, or create an account on our website.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer support
- Improve our website and services
- Communicate with you about your orders and our products
- Send you promotional offers if you have opted in
We do not sell or rent your personal information to third parties.
3. Data Security
We take reasonable steps to protect your personal information using industry-standard security practices, including SSL encryption, secure data storage, and restricted internal access.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your shopping experience, analyze traffic, and personalise content. You may choose to disable cookies via your browser settings, but doing so may affect the functionality of some features.
5. Third-Party Services
We may engage third-party service providers (e.g., payment processors, shipping carriers) to help us operate our website and deliver products to you. These providers have access to your information only to perform services on our behalf and are contractually obligated to protect your data.
6. Your Rights Under Canadian Law
You have the right to request access to the personal information we hold about you, to correct any inaccuracies, and to withdraw your consent to our use of your information (subject to legal and contractual restrictions). To exercise these rights, please contact us via our customer support team.
7. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal or accounting obligations.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements or our practices. Any updates will be posted on this page, and the revised date will be noted below.